Director Vendor Integration Management

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Director of Vendor Integration Management to lead the Technology Vendor Integration Management team.  This team  is responsible for the development and maintenance of the Technology vendor management strategy, processes and frameworks to ensure centralized control, consistency in performance measures, reporting and issues management of vendor relations and contract lifecycle management.  The team is also accountable for confirming that services delivered by external operators are of expected quality through key performance indicators, while also ensuring operators are satisfied with the service OLG provides. The Director of Vendor Integration Management will utilize deep knowledge in the discipline of Technology account management to lead the team to effectively manage relationships with business partners and external operators. 

YOUR ROLE IN THE GAME

Reporting to the Sr Director Divisional Planning & Performance, you will be empowered to:

• Provide the overall direction for the Vendor Management function, including defining team member roles, responsibilities, succession plans and expectations; provides timely coaching and performance feedback, ensuring a cohesive operational unit with optimum use of team skills
• Provide advice, guidance and recommendations to the team on the management of business partner/external operator relationships, risk mediation planning and other account management responsibilities.
• Oversee the development and management of Technology vendor management processes including third party relationship management framework, vendor performance and governance for both Technology products and services in alignment with the direction set out for OLG by the Enterprise Third Party Management office
• Oversee the development and implementation of the Technology vendor management strategy to ensure centralized monitoring, management and control of all technology specific vendor and contract management activities
• Establish key performance indicators based on business priorities, ensures consistency in application of measurements and escalations, and fosters channels to communicate updates
• Seek out opportunities for process efficiencies, contract optimization, and team portfolio alignment to ensure balance and sustainability in vendor and service provider oversight
• Lead the Vendor Integration Management team to perform a quality assurance role to ensure that business partners are meeting contractual obligations to OLG as operators, including SLAs or other defined metrics, and manages or escalates issues accordingly
• Oversee and manage stakeholder relationships and develops long-term relationships with external operators to confirm satisfaction with services provided by OLG; acts as the interface between vendors, Service Providers and OLG; working with Technology teams to rectify any performance or service challenges
• Identify, communicate, monitor and develop remediation plans for any technology risks associated with successful OLG-operator relationship
• Collaborate with the various Technology teams and external vendors to ensure products and services delivered to the external operators are in alignment with requirements
• Identify additional customer requirements (from the external operator or internally within OLG) based on feedback and communicates with relevant stakeholders
• Seek feedback from key stakeholders related to the effectiveness and efficiency of the team and develop strategies for continuous improvement
• Proactively understand all aspects of the client's business and the competitive business environment to ensure a successful account management 
• Utilize knowledge of business direction and priorities to ensure the Technology organization can plan and deliver services to the levels expected by the business partners.

WHAT YOU NEED TO PLAY

Work Experience: Minimum eight (8) years’ experience in progressively advancing roles within Technology or related function | Minimum six (6) years’ experience as an Technology Account Manager or related function | Minimum of five (5) years’ experience in managing teams, either in a managerial or supervisory role | Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in Technology services | Knowledge of and ability to design, develop and utilize formal Technology Service Level Agreements with internal and external customers. 

Education: post-secondary degree, preferably in information systems, business administration and/or project management discipline, or an equivalent combination of education, training and experience

Critical Skills: Analytical Thinking | Relationship Management | Creativity | Problem Solving | Decision Making and Critical Thinking | Impact and Influence | Continuous Learning | Team Orientation | Change Management | Communication

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs 
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.  At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  www.olg.ca  

We look forward to hearing from you, interested applicants please apply online by June 7, 2023.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.