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City of Greater Sudbury's 2016 Spring and Summer Leisure Guide:

Registration Guidelines

Register early to avoid disappointment. All programs have limited capacity. Registration is on a first-come, first-serve basis.

Placement in a program is guaranteed only with full payment prior to the start of a program.

All prices listed in the Leisure Guide are subject to change. Our staff will be pleased to confirm prices at time of registration. Prices include HST, where applicable.

A Leisure Services Client Sign-up Sheet (included in this Guide) must be completed and signed prior to registering in a City program.  Client Sign-up Sheets must be signed by a parent or legal guardian for participants under the age of 18.

If a program is full, you may place your name on a waiting list for future vacancies.

Program Cancellation Guidelines

The City may, in its absolute discretion, cancel any program or registration at any time.  In the event that a program is cancelled by the City, every effort will be made to accommodate the participant in another program.

Program Withdrawal Guidelines

Requests for program withdrawals or transfers must be made in writing.  Any requests to withdraw from a program can be directed to Leisure Services, City of Greater Sudbury, 200 Brady Street, P.O. Box 5000, Station A, Sudbury, Ontario, P3A 5P3 or by fax at
705-671-8145 or by email at [email protected]

Program Refund Polocies

Program Cancellations: Following a program cancellation, a full refund will be provided if there are no other programs which are satisfactory to the participant.

Program Changes: A full refund will be provided if the program activities change after the client’s registration in such a manner that the program is no longer acceptable to the participant.

Program Withdrawals: Should a participant withdraw for medical reasons and the withdrawal is approved, a refund will be issued. If the program has already begun, the refund will be prorated. An administration fee of $11.75 will be charged for all withdrawals.

Program Transfers: When necessary, participants may transfer to a different program.  Upon transfer approval, a refund will be issued if the cost of the new program is lower than the cost of the original program.  An administration fee of $5.75 will be charged for all transfers.

To register for programs not identified with a Bar Code:

Some programs do not have a Bar Code number.

Programs without Bar Codes require participants to register at the host facility or with the community group offering the program. The necessary contact information can be found either directly following the program description or at the beginning of the facility’s section.

Registration options for swimming programs and all other programs identified with a Bar Code:

Register online:

Visa, MasterCard

Register by telephone:

Visa, MasterCard

Register in person:
Any Citizen Service Centre

Cash, Debit, Visa, MasterCard or Cheque

Online Registration

The City of Greater Sudbury has increased the number of programs that are available for online registration.  Most programs identified with a Bar Code in the Leisure Guide are available for registration through the Internet.

Swimming lessons are also available for online registration. Simply use the search tool available in the online registration system to choose the facility and program you are looking for.

To register online, you need:

A PIN (personal identification number) for your entire family and Client I.D. number for each family member.  Please call 3-1-1 to receive your family’s PIN and Client ID number(s);

A Visa or MasterCard with a valid expiry date.

Here’s how to sign up online:

Log on to

Select language of choice

Click on “My Basket” and enter your PIN and Client I.D. Number.

Click on “Programs” to search for leisure programs. (Tip: Use this Leisure Guide to enter the Bar Code for the program of your choice for faster access.)

Click on “Add” to transfer selected leisure programs to “My Basket”.

To enroll a family member, choose a name from the drop-down Client Selection menu.

If a program is full, you can place your name (or a family member’s name) on “Wait List” for future vacancies.

Move back and forth between “My Basket” and “Programs” by using the tabs at the top of the page.

Once you have completed your program selection, click on “Go to Checkout” to pay for your enrolment. (Note: You must also “Go to Checkout” to register your name or a family member’s name on the Wait List.)

 “Go to Checkout” will display a standard waiver. You must click on “Agree” to the waiver to complete your transaction.

Remember to print your online confirmation form and receipt of payment for your records.

All online enrolments must be paid for in full using a valid MasterCard or Visa credit card. Any outstanding balance on your account must also be paid at this time. Any credits on your account will automatically be applied to the total balance due.