Skip to content

Letter: Home Depot came through for me after hit and run

Company pays the deductible, offers gift card after customer’s vehicle damaged in parking lot
home-depot-saskatoon-pic
(Supplied)

Despite the pandemic, the Christmas Spirit is alive and well in parts of Sudbury.

As reported here earlier, while shopping at the Sudbury Home Depot for material to build a rocking horse for the very first Christmas of our newest great-grandchild, somebody in a grey pick up truck with a load of long lumber was seen striking my parked, unoccupied vehicle and inflicting close to a final total of nearly $3,000 in damage. Instead of doing the right thing, the driver left in a big hurry.

Police were called and I am told that the GSPS are investigating possible evidence, such as sales receipts records and security camera footage.

Although it is clearly a no-fault incident, my insurance company insists on my paying the $1,000 deductible, that they say is standard fare even if it is no-fault.

I was completely surprised and immensely pleased when I received an email from the management at Home Depot offering their regrets at what happened in their parking lot.   Although they have absolutely no responsibility or liability in such cases, they very generously and thoughtfully offered to reimburse me the $1,000 deductible amount, as well as offer a $100 gift card as a token of their goodwill.

What a thoughtful, generous and completely unexpected gesture from one of Sudbury's more popular businesses. It speaks highly of Home Depot's commitment to customer service and responsibility in supporting its clients and our community in general.

Hats off to Sudbury Home Depot, and our sincere thanks for turning a disappointing incident into a Christmas gift.

Simon Guillet, Sudbury