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Call 311 to file complaints related to COVID-19, says city

Enforcement a joint initiative between bylaw and police
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Residents are asked to call 311 24 hours a day, seven days a week for complaints about COVID-19. (File)

The City of Greater Sudbury said it has received questions from members of the community about who to call with complaints related to COVID-19. 

Beginning immediately, the City of Greater Sudbury is making some changes to make the process easier for residents to navigate. 

Residents are asked to call 311 24 hours a day, seven days a week for complaints about any of the following: 

  • Unauthorized use of closed City facilities, parks amenities and playgrounds. 
  • Organized public or social gatherings or events with more than five people, even when held at a private dwelling. This does not apply to a gathering of members of a single household. 
  • People not following Public Health orders to self-isolate after international travel, contact with a confirmed case, or experiencing symptoms of COVID-19. 
  • Continued operation of non-essential workplaces, as mandated by the Province of Ontario. Find the list of essential workplaces at ontario.ca/page/list-essential-workplaces.

The enforcement of these complaints is a joint initiative by city bylaw officers and the Greater Sudbury Police Service. 311 representatives will log your complaint, and direct it to the appropriate party based on time of day, and severity and type of issue. 

In addition to responding to COVID-19 issues, 311 continues to answer questions, submit service requests and report issues related to all municipal services, including waste pickup, roads maintenance, water and wastewater, tax payments and more. 

Call 311, email [email protected] or visit www.greatersudbury.ca/COVID

Other helpful contact information:

If you meet the criteria and symptoms listed, call 705-671-7373 to make an appointment at the assessment centre. It is open 9 a.m. to 5 p.m. daily, by appointment only.


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