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Storm outage update: As of Tuesday night, 450 GSU customers were still without power

That's down from about 4,000 at the peak of the outage
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Updated July 11 at 9:30 a.m.

As of Tuesday night, about 450 households in Greater Sudbury were still without power after Monday's storm, Greater Sudbury Hydro said in a press release.

That's down from about 4,000 at the peak of the outage.

Greater Sudbury Hydro crews have been receiving assistance from Sault Ste Marie PUC, North Bay Hydro and Lakeland Power from Huntsville.

The areas still without electricity as of Wednesday morning include Kingston, Kipling, Montrose (including the Montrose Mall), Wedgewood, Abigail, Beaumont, Lauzon, Shelly, Dorchester, as well as parts of Moss, Grandview and Agincourt.

The utility said it expects most customers will have power in the next day or two. 

The exception will be those buildings with electrical service mast damage who do not get it repaired and approved by ESA.

If your home has mast damage, you must get a licensed electrician to repair that mast and must have ESA (Electrical Safety Authority) authorize a reconnection.

Greater Sudbury Hydro said it has had some reports of people trying to contact the utility to update outage information who have encountered problems getting through

“We suspect call volume is the culprit, and managed an info 'work around' through social media, but want to emphasize that people should NOT report emergencies to us on any social media channel,” said a press release.

“If you have an emergency, phone 911.”

Safety is the top priority for both the public and crews. People are asked to give hydro workers and city clean-up teams space to focus on what they're doing.

Also, if you see a tree on a power line or a downed line, stay at least 10 meters — or a bus length — away.

“Greater Sudbury Hydro and our colleagues across the city thank our customers for their patience in this trying time,” said a press release.

Updated: July 10, 7:30 p.m.

Greater Sudbury Hydro has restored power to all but 600 customers, following outages that knocked roughly 4,000 customers offline on Monday.

If you still don't have power you're asked to call Sudbury Hydro at 705-675-7536 option 1. Stay on the line and an operator will assist you.

Due to call volume, some customers are being disconnected after the recording and it is still very difficult to get through right now.

As an alternative to calling, you can direct message Greater Sudbury Hydro on Twitter with your street and they will ensure that it is reported to crews on Wednesday.

Original story:

Greater Sudbury Hydro is being assisted by crews and equipment from Sault Ste. Marie PUC, North Bay Hydro and Lakeland Power to get power restored to customers in New Sudbury affected by yesterday's storm.

Power has been fully restored to Notre Dame Avenue, all of the Gemmell area, Lands End and most of Hawthorne, an area of about 1,800 people.

Residents still without power in those areas should call our reporting line at 705-675-7536 option 4. 

Greater Sudbury Hydro is asking that customers without power be patient as phone lines have been busy throughout the day.

"We continue to work on restoring power in remaining areas, as about 1,600 customers still have no service," said a news release from Greater Sudbury Hydro.

"We are also encountering delays and increased safety risks from the number of people driving through affected areas to have a look. Please stay away from areas where we are working."

Spectators slow down progress, and make it more dangerous for both our crews and the public.

Greater Sudbury Hydro will be part of a joint media conference at Tom Davies Square today at 3 p.m., along with the City of Greater Sudbury, Greater Sudbury Police and Fire, as well as Public Health Sudbury & District, and further updates will be provided at that time.

Sudbury.com will bring you live coverage from this afternoon's media conference.




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