Who among us hasn’t complained about the wait times in the emergency room at Health Sciences North?
It’s a common question.
Well, HSN has produced a video that tries to explain how the ER works, how it feeds into the hospital and how cases are prioritized to ensure those who need the most urgent care get it.
“HSN understands the frustration and distress that both patients and family members often feel about ED wait times,” the hospital said in a new release. “HSN's Team of Patient Advisors is pleased to share the following video to help patients better understand the process, and why they may be waiting in the ED longer than expected.”
Entitled “Why am I Waiting in the Emergency Department?,” the video was produced by Reframe Health Films, in collaboration with St. Michael's Hospital, Mount Sinai Hospital and the Toronto Central LHIN.
What do you think? Did it answer your questions? Share your thoughts on the hospital emergency department in the comments below.
