Sudbury-based telecommunications firm Sunwire Inc. has released a new mobile and desktop app that allows users to call, chat and collaborate in the time of COVID-19.
SolSwitch Connect was designed to tie into Sunwire’s existing SolSwitch business phone product. Available for Windows and Mac on desktop as well as iOS and Android on mobile, Sunwire has been developing SolSwitch Connect for the last two years, Sunwire President and CEO Jason Legault said in a news release.
“The original idea for SolSwitch Connect goes back a few years. We’ve always wanted to develop a unified solution where businesses can amalgamate all their communication needs,” Legault said. “As the need to stay connected grew, industry trends indicated that it was time for us to focus on the development and release of our original idea for SolSwitch Connect.”
With a sharp increase in employees working from home due to the current health crisis, the team at Sunwire accelerated development of SolSwitch.
Once installed, the app is designed to make importing individual contacts quick and easy while corporate contacts are managed by the organization’s phone system administrator. After logging in, users get real-time status and phone availability for their corporate contacts along with the ability to make HD video calls or use the app the same way they would their desk phone at the office. This includes making and answering internal or external calls, transfers, recordings, voicemail access and much more – all with a click of a mouse or swipe of a finger.
SolSwitch Connect also has the ability for inner office one-on-one instant messaging between co-workers as well as group chat sessions for team discussions. Furthermore, it allows text messaging (SMS) with customers.
The team is currently working on additional collaboration tools for SolSwitch Connect that include video conferencing and screen sharing.