A change the team at Allstate Sudbury noticed and responded to is how the needs and expectations of customers in the area have evolved. In addition to the storefront being open for traditional, face-to-face meetings, the agency’s insurance professionals have been helping a growing population of customers who prefer to shop by phone and online.
“We’ve dramatically expanded our digital presence and capabilities over the past few years,” says Gene Myles, Agency Manager with Allstate Sudbury.
Gene explains, “Of course, we still have customers that want to review their policy in an office on a sheet of paper, but more and more customers want to do business by phone, email or on a video conference call. Some even want a mix of those interactions.”
Gene and his team have been able to adapt by investing in secure technology and tools so they can quickly and easily transition a conversation that started with a walk-in visit to email or phone.
“Our commitment is to deliver the same, high-quality service to customers regardless of how they choose to engage with us.” Gene explains, “Every customer is looking for something different in their insurance coverage, so we’re accustomed to being flexible and tailoring our products to suit their needs.”
However, one thing that hasn’t changed is what the team at Allstate Sudbury brings to every customer interaction.
“Something that separates us from some other insurers is everyone that works on our team lives and works in the area,” adds Gene. “They have homes here, they drive on the same roads, they shop at the same stores and eat at the same restaurants as our customers. I feel it’s a real advantage as every interaction between a customer and an agent starts from a shared experience of Sudbury.”
Should you have any questions about your insurance needs, or would like a quote, be sure to contact Gene Myles and the team at 705-566-1121. The agency is located at 800 Lasalle Blvd., Sudbury ON, P3A 4V4.