Northern Ontario’s largest and most established residential snow removal service has made yet another major investment in technology to accelerate service times and improve customer service. When it launches its service for the 2021/22 season, Snow Squad will be using new, industry-specific fleet management software that will further reduce the time it takes to provide all customers with a first pass and alert its customers that their operator is arriving imminently.
The new innovative software allows Snow Squad to geofence each customer’s driveway, which eliminates the need for an operator to stop and manually track their progress on a tablet upon completion of each driveway. Owner and local entrepreneur, Taylor Marshall, is convinced that these seconds per driveway will add up to minutes and hours of time-saving for its fleet of 27 John Deere tractors and commercial snowblowers. When clearing more than 2000 residential driveways whenever there’s an accumulation of 5 cm or more of snow, an unlimited number of times for the entire season, every second matters.
Thanks to this new system, Snow Squad customers will also benefit from timely service alerts by text, email or phone, moments before the tractor operator arrives to provide a thorough cleanup. Customers can now anticipate their service more precisely, allowing them to move vehicles from their driveway just before their operator arrives.
More than 80% of Snow Squad’s customers across Greater Sudbury have already renewed their service for the coming winter. Homeowners who have not yet experienced and don’t want to risk being on a waiting list for Snow Squad’s reliable and efficient service (and the reassurance that comes with having their blue stakes at the end of their driveway), can request a quote for the season online at snowsquad.ca.
Once the customer approves the quote, a Snow Squad team member will install the driveway stakes. From there, customers can count on timely email communication every time Snow Squad launches their service, text, email, or phone communications when operators are nearby, 24/7 customer support during heavy snowfalls, and the guarantee of unparalleled service.