When it comes to upgrading your windows and doors, it’s important to work with a professional company that’s reliable and understands that quality products and service are paramount.
Like other big-ticket household items, purchasing windows and doors is an important decision, and it’s imperative to work with a reputable company that are knowledgeable and professionals in their field.
Don Simoneau and Claude Paquette, own and operate Urban Windows & Doors in Sudbury. For the past 17 years, they’ve served Sudbury and surrounding areas, and more recently, have also been helping those who trusted the wrong company.
“Every spring a whole bunch of new companies pop up and then they do the season and then they’re gone, so people are left with no warranty, no work, no service, nothing,” Simoneau said.
The demand for service and repairs has been so high they expanded their in-house service department so they can not only help their customers, but those whose calls go unanswered by another company.
“People are calling all the time looking for service on product that either the contractor isn’t available anymore or that manufacturer doesn’t sell in Sudbury anymore,” he said. “And when customers run into to trouble they have nowhere to go so they end up coming to our shop for help, so we decided to help these people.”
Visiting the showroom is an important step in the purchasing of new windows and doors
While some companies don’t have a showroom, Simoneau said having a showroom where customers can come and see the products they’re buying is an important step in the decision making process.
Since purchasing windows and doors is a big financial investment, they only quote prices after people visit their showroom. Simoneau said much like a car, you wouldn’t buy it unless you see it, and when you see your product options in person, they can then give you a more accurate quote.
“Windows are not cheap, it’s an investment, so you really should come in and have a look at the product because It’s a lifetime commitment,” he said.
At their 10, 000 square-foot showroom, the biggest in Sudbury, clients can see every style of window or door. Simoneau said, they exclusively purchase Canadian-made products from Armour Windows & Doors and Stage Windows.
“Both are high-end manufacturers or windows and doors, and they’re both out of Toronto, so depending on what the customer wants, we have it because those two companies offer a variety of different window and door styles.”
Once in their showroom, customers will be guided every step of the way. Their knowledgeable staff - a team of 30, including 14 installers - are experienced, trained and certified, and are constantly learning the latest techniques and information regarding their products.
High-quality products and proper installation provides homeowners with many benefits
Upgrading your windows and doors has many benefits including customized style and more energy efficiency when properly installed. Simoneau said most people upgrade for efficiency because if your doors and windows are properly insulated and installed, you’re going to save a lot on your energy bill.
As well, when you are working with them, you can be certain that their windows and doors are quality products built to last.
“I get a lot of people that come in and say, ‘well, a window is a window,’ well, they may look the similar but a window is not a window,” he said. “There is still product coming out of China that you can’t even put in new construction because they don’t qualify…and they’re 60 per cent less efficient and their life expectancy might be five years.”
Their manufacturers offer great warranties, and they offer competitive pricing and financing options.
They have also expanded their services to include new home builds. Simoneau said they hired a professional appraiser who can look at your plans and after a consultation, a quote will then be provided based on what you need. They will also deliver to the build site and they, or your contractor, can do the installation.
For more information on upgrading your windows and doors, call Urban Windows and Doors at 705-673-5285 or contact them today! You can also visit their Facebook page for all the latest news.