The doors and windows in your home are two high-use items that are definitely susceptible to annual wear and tear. However, these are not inexpensive items that you want to replace every time something goes wrong with them.
Having the option to get your windows or doors repaired professionally is a great way to reduce the maintenance costs involved in owning a home. It’s also one of the major reasons why Urban Windows and Doors continues to be successful in helping owners minimize replacement costs.
“We have a full service department and it’s not just the window and door service department,” said Don Simoneau, who along with business partner Claude Paquette opened the doors on Urban Windows in 2006. “We offer everything from small to big repairs on flashing, vinyl siding, cracked windows, and anything else that has to do with the exterior of a house.”
Providing exceptional service options has always been as important to Urban Windows and Doors as the retail side of the operation.
From the beginning, the objective has been to offer service beyond the expert installation of the industry’s highest rated windows and doors.
“There are a lot of products in use out there that are really old and hard to find parts for,” said Simoneau. “A lot of places won’t carry parts for them because there’s not much money in that so people can’t find the parts they need. We can outsource parts from multiple locations and supply them. Not everyone is handy, so we will come to your home and replace parts. It’s all about service.”
For example, many high efficiency windows come with a gear mechanisms used to open and close the windows. Should the gears become stripped or broken, the team at Urban Windows and Doors can find appropriate replacement parts and come repair the window professionally. It’s a handy service to access and it’s available even if you didn’t buy your products from Urban Windows and Doors.
“When we started this service department a few years ago we only serviced our own products,” said Simoneau. “Many of the manufactures have their own warranties, but buyers often had to wait up to six months for someone from the manufacturer to come north and fix things. We noticed the demand for service and decided to make it available to everyone.”
One of the benefits of having a repair service available is that consumers have another option than simply replacing their windows and doors. Additionally, Urban sells only Canadian-made products, so parts are more readily available.
“Sometimes people are under the assumption that they have to replace their windows,” said Simoneau. “Their windows might not even be that old. In most cases things can be repaired. There are a lot of products out there, and a lot of it comes from out of the country. The price is good but the longevity is not. We strictly deal with Canadian products. All the windows are made in Toronto, and all the doors are made in Montreal. If anyone goes wrong we can get parts right away.”
A good product is only as good as the installation, which is why going with the team of professionals at Urban Windows and Doors is a good idea. It’s the reason their slogan is “you only want to do this once!”
When you’re in the market for windows and doors or just looking for repairs, call them at (705) 673-5285. Visit them online here.