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Residents should expect to save $24 on hydro bills during rate freeze

GSU will not be disconnecting residential or low-volume small business customers while the COVID-19 situation continues
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Hydro meter
(File)

Premier Doug Ford announced today that the province is providing temporary 45-day emergency relief to support Ontarians affected by the global COVID-19 outbreak. 

As of Tuesday, March 24, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

As per direction from the province, Greater Sudbury Hydro will automatically apply the lowest “off-peak” rate of 10.1 cents per kilowatt/hour (kWh) to all consumers in the Regulated Price Plan (RPP) for electricity used from March 24th onward. 

The “off-peak” rate will show for all three time of use (TOU) periods. Customers do not need to take any action.

The estimated impact on the average monthly residential bill will be approximately $16/month, or $24 over the 45-day period. For small business customers with monthly consumption of 10,000 kWh, the reduction would be about $308/month or $462 over the 45-day period.

Most RPP customers — about 5 million residences, farms and small businesses - pay TOU and will receive this reduced rate. The price change will not apply to the remaining RPP customers who pay tiered rates or to those consumers who have opted out of RPP to sign a contract with an electricity retailer.

Greater Sudbury Hydro has also taken other steps to help customers where possible:

Will not be disconnecting residential or low-volume small business customers while the COVID-19 situation continues.

Greater Sudbury Hydro will continue work with customers who are having financial trouble. If anyone is having trouble paying their bill, they should be proactive and start the conversation.

Whether a residential or commercial customer, GSH wants to help customers get through this.

Email customerservice@gsuinc.ca or contact via forms online at www.gsuinc.ca or www.sudburyhydro.com. Phone: 705-675-7536 or 705-753-2341 (weekdays 8:30 a.m. - 4:25 p.m.)  

*Please note that there are a significantly higher number of calls and emails from customers. There may be a longer than normal hold time or it may take a bit longer to reply to the email. 

GSH thanked all customers for their patience and understanding and urged everyone to be calm and kind to one another across social and physical distancing.




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